6 Months Contract Patient Experience Executive (Feedback Management) @Central Hospital HLV

The Challenges Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events…